Privacy Policy

Privacy Policy – Shadow’s Edge Sabers

Last Updated: 22/09/2025

At Shadow’s Edge Sabers (“we”, “our”, “us”), your privacy is treated with the same care as the blades we forge. This policy explains how we collect, use, and safeguard your information when you visit our website, purchase from us, or connect with our services (the “Services”). By engaging with Shadow’s Edge Sabers, you accept the practices described here.

1. Changes to This Policy

From time to time, we may update this Privacy Policy to reflect changes in law, technology, or our operations. Updates will always be posted on this page with the “Last Updated” date refreshed. In cases where the law requires, we’ll provide additional notice.

2. What We Collect

We collect different types of information depending on how you interact with us:

Information You Provide

  • Contact details (name, email, phone, billing/shipping address)

  • Order information (items purchased, payment method, order history)

  • Account details (username, password, saved preferences, loyalty points)

  • Customer support messages or inquiries you send us

Automatically Collected Data
When you browse our site, we may collect:

  • Browser and device details

  • IP address and approximate location

  • Activity such as pages viewed and time spent on the site

  • Data from cookies and similar technologies

Information from Trusted Partners
We may also receive information from:

  • Shopify (our store platform)

  • Payment providers (to complete transactions)

  • Marketing and analytics services (to improve your experience)

  • Couriers and logistics partners (to deliver your order)

3. How We Use Your Information

We use your personal data to:

  • Provide Services – process your orders, deliver products, manage your account, and handle returns.

  • Improve Experience – refine our site, track preferences, and personalise your journey.

  • Marketing & Updates – send product news, offers, or reminders (opt-out any time).

  • Security & Compliance – detect fraud, safeguard accounts, and comply with legal obligations.

Legal basis under GDPR: legitimate interest (Art. 6(1)(f)).

4. Cookies & Tracking

Our site uses cookies and similar tools for essential functionality, analytics, and tailored advertising. You may disable cookies through your browser, but certain features may stop working as intended.

We respect the Global Privacy Control (GPC) signal, meaning if you enable it, we’ll treat it as a request to opt out of targeted advertising and certain types of data sharing.

5. Sharing of Information

We only share your information with trusted third parties where necessary, including:

  • Service providers (Shopify, couriers, payment processors)

  • Marketing partners (to display relevant promotions)

  • Legal authorities, if required by law

  • Affiliates in the course of normal business operations

We do not sell sensitive personal information.

6. User Content & Third-Party Links

If you post a product review or other user content, it may be visible publicly.
Our site may also link to external websites. Their privacy practices are beyond our control, so please review their policies before sharing personal information.

7. Children’s Privacy

Our Services are not designed for children under 16. We do not knowingly collect their data. If you believe a child has submitted information, contact us so we can remove it.

8. Data Security & Retention

We take appropriate security measures, but no system is unbreakable. Protect your login details and notify us if you suspect unauthorised activity.

We retain data only as long as necessary for:

  • Order fulfilment

  • Legal or regulatory compliance

  • Dispute resolution

  • Account maintenance

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request deletion or correction

  • Receive your data in a portable format

  • Opt out of targeted advertising and data sharing

  • Withdraw consent where processing is based on consent

  • Appeal decisions related to your requests

We will never treat you differently for exercising these rights. To make a request, contact us at the email below.

10. International Users

If you are outside the UK, please note your data may be transferred to other countries where we and our service providers operate. For transfers out of the EEA/UK, we rely on recognised safeguards such as Standard Contractual Clauses.

11. Complaints

If you have concerns about how your data is handled, please contact us first so we can resolve the issue. You may also have the right to lodge a complaint with your local data protection authority.

Contact Us

📧 info@shadows-edge-sabers.com
📬 Shadow’s Edge Sabers, Unit 4, Northside Enterprise Centre, BT48 8NN

Shadow’s Edge Sabers is the data controller of your information unless otherwise stated.